Shopping on-line with us is quick and easy, as well as secure and safe for credit card use.
Here are answers to a few Frequently Asked Questions and some steps to help you with the shopping cart process.
WHEN CAN I EXPECT DELIVERY OF MY ORDER?
We package and ship your order as quickly as possible, normally within one to three business days. Shipping may be delayed if your order is placed over a holiday or weekend. Please note - our mail order department is closed Sunday and Monday. If you send us an e-mail on Sunday or Monday regarding your order, we may be able to respond over the weekend, but normally we will not be able to respond until Tuesday.
DO YOU NEED A RUSH ORDER?
If you need your order shipped ASAP, i.e., in time for a gift, class or other special occasion, please add that information in the comment section or send us a separate e-mail. This will enable us to give your order priority attention.
We can ship USPS expedited overnight or next day services by special request if you notify us by 11:00 a.m. PST. There is an additional $5.00 charge to handle an expedited order.
PLEASE NOTE: We do not use UPS or Fed Ex for shipping.
If you are having your order shipped to someone other than yourself, please let us know in the comment section of the shopping cart if you would like to have a gift card enclosed and we'll be happy to do so. If the "ship to" name is different from your own, we do not include the invoice in the package.
WHAT WILL MY SHIPPING CHARGE BE?
Our shipping charges for orders within the Continental US are based on the following:
We know that shipping charges are a concern to everyone. I have tried to keep the shipping costs as low as possible and still cover our basis shipping costs. The shipping charges were calculated by preparing a spread sheet of actual shipping charges over a 12 month period and averaging the actual shipping costs of the packages.
If there is an excessive overage, it will be refunded to you. As an example, 3 packages of Tokyo #9 needles come to $47.95, but it does not cost $7.95 to ship the 3 packages of small needles. The difference would be refunded to you.
Orders of $100 or more receive free shipping, except as noted below.
If your order is freight intensive, i.e., king size batting, you may receive a PayPal invoice for additional freight charges, even if your order is $100 or more and qualifies for free shipping.
DO YOU ACCEPT RETURNS?
Please contact us for authorization prior to returning any item. We believe we carry only the highest quality fabrics and related materials. A refund, store credit or replacement will only be issued in the event there is a manufacturer's error that we did not notice at the time of shipping.
If we have inadvertently sent you the wrong item, we will refund or replace the item. Please contact us prior to returning any item.
We will refund only the basic item purchased. Shipping charges on the original order or return shipping charges are not credited on returned items. If the item is not received in like new condition (no perfume, cigarette odor, pet hair, etc.) , a 20% restocking fee will be deducted from the refund. Return authorization requests must be received within 14 days prior to returning any item. If an item is returned to us without authorization or not in like new condition, the item will be returned to you and no refund will be issued.